Delivery within 3 working days

FAQs

Service update

We all need to follow Government advice to help beat the virus and, as we stay in, hopefully beer can provide some pleasure and relaxation – much needed at a time like this.

The health and well-being of our comrades, our brigade of brewers and the team will always be our first priority. With that in mind we are currently following these rules: 

-  Brew Republic staff are working from home where possible until further notice.
-  Any comrade communications are being dealt with virtually, by our home-working team.
-  We have changed arrangements in our warehouse, staggering shifts and increasing distancing between staff in addition to a raft of additional cleaning and hygiene measures.
-  Drivers are not requiring signatures and can leave your beer in a safe place outside.

All of these safety enhancements do slow things down a bit, resulting in longer delivery times than normal (our standard delivery is currently 7 working days) to keep orders at a level that we can manage safely and sensibly.

It’s not quite 'business as usual' but stocks of beer are good and we are in constant touch with our brewers to maintain the flow of the beers you love.

Contact us

Need to contact us?

If you would like help with an order, or have any questions or feedback, please fill out our contact form here. Or, simply drop us an email to  help@brewrepublic.co.uk and we’ll reply within 24 hours.

If you’d prefer to call, our telephone number is 03330 148 217. Our offices are open Monday through to Friday during the hours of 9am-5pm.

We are also active on Social Media, and we’d love to hear from you on either Facebook or Instagram 

Delivery & returns

How long will my beer take to arrive?

All subscription cases will be sent by standard delivery, free of charge. 

Our standard delivery is currently 3 working days at a cost of £5 per delivery (or free for subscription cases). Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.

How do I track my order?

You will receive a despatch confirmation email, which includes a tracking number, once your order is despatched from our warehouse. All of our deliveries are made via Parcelforce and you can use your tracking number to track your delivery here.

Parcelforce will try and leave your parcel in a safe place or with a neighbour, but failing that they will attempt the delivery twice before returning the parcel to us. If the delivery driver leaves a failed delivery card, you can contact the carrier directly to re-arrange delivery on a more suitable day, or contact us and we’ll be more than happy to assist.

Where do you deliver to?

You can arrange to have your beer delivered to any UK address (excluding the Channel Islands), except hospitals, PO Boxes or BFPO addresses.

Returns

If you no longer want your order, please contact us at help@brewrepublic.co.uk no more than 14 days after your order has been placed, and we’ll send you a pre-paid label by email for you to stick on the box and drop off at your local Post Office. Once we have received your order back into our warehouse, we’ll refund your original payment card.

Subscriptions

What is a Brew Republic subscription?

Our aim is to source the best beers, brewed by small, independent and passionate brewers.

We have different subscription cases available to suit your style and drinking preference, and you can opt to receive most subscription cases either monthly or every other month.

– Classics

Perfect for the traditional beer drinker with new classics styles to enjoy every month.

– Discovery

This case offers something a bit more adventurous showcasing craft beers from a variety of breweries every month or every other month (you choose)

– Hop Hunters

A case for the Hop Heads, containing great hoppy beers - no stouts or sours. It ticks all the boxes for those that know they just love great IPAs and pales (and perhaps the occasional lager). Choose to have delivery every month or every other month.

– Premium

Simply the finest beers in a variety of styles. Perfect for enthusiasts of great beer and fantastic brewers. Opt for delivery every month or every other month.

– Stout Club

For the darkest, most decadent and delicious stouts, this is the case dreams are made of! Small-batch and sought-after, there's only 100 memberships available. One out, one in ... but there's a waiting list for those keen to join. Delivered every two months.

We want to ensure that your beer reaches you at its freshest best, therefore some beers are subject to change from the images shown on our website.

We accept payment via all major credit and debit cards including PayPal. When you sign up to our beer club, payment is taken immediately and your payment details will be securely stored and charged for any future cases you take.

You can join any of our subscriptions here.

All subscription cases will be delivered free of charge.

How do I manage my subscription?

Flexibility is key to our core subscriptions. You can choose the type of case you receive and the frequency we send it to you.

With all subscription cases we’ll send an email reminder before your next case is due to be sent and, if you’re not ready to receive it, you can simply visit your account to skip or delay your next box.

You’re not locked in to your subscription for a set amount of time and can cancel at any time. Simply contact us if you really want to leave.

Rewarding your loyalty

Your loyalty to Brew Republic deserves to be rewarded. When you set up an account, you will automatically start earning Comrade Credits. You get 1 credit for every £1 you spend. Just log in to see the great offers available to you.

Do I have to sign up to a subscription?

If you want to enjoy benefits such as the best price, free delivery, rewards and much more, then one of our subscriptions is the best way to receive your beer!

However, we understand that a subscription isn’t for everyone and we have many products that you can purchase as a one-off through our shop.

Gifting

How can I buy a Brew Republic gift subscription?

If you would like to buy a subscription as a gift, you can do so here.

What are the different types of gift subscription?

We offer 4 different styles of gift subscription case, with the option of sending a monthly case of beer for a 3, 6 or 12 month period.

Each case contains pre-selected beers and the prices shown are inclusive of delivery for the whole subscription period.

We aim to send the beers at their freshest best, so some beers may vary from those shown in the image on our website.

How does the gift subscription work?

There is an up-front fee which covers the entire subscription. Simply choose the type of gift case you’d like to buy for someone and for how long, and we’ll do the rest!

Will the subscription continue after the allotted time?

The gift subscription will automatically come to an end after your chosen length of subscription is up. However, if you’d like to carry on please get in touch with us! You will not be charged anything after your up-front payment unless you decide to re-join.

Managing my subscription

Managing my subscription

You can manage your subscription under the ‘subscriptions’ tab in your account. On the core subscriptions you can change between case types, amend your delivery frequency, and skip or delay your next case.

You can cancel your subscription any time by email to help@brewrepublic.co.uk

If you would like to speak to us about your subscription, please contact us or call 03330 148 217 and we’ll be happy to help.

Update payment details

If you need to update your payment information for your subscription, please log in to your account and click on ‘subscriptions’ on the left hand side. Scroll down to the bottom where you can enter your new payment information. Remember to click ‘update card’ to save your changes.